![]() ![]() In Distribution Channels team our purpose is to enable customers, colleagues and communities to thrive, drawing on our integrity, determination, innovation and the passion we have for making a difference in customers lives. There are no specific qualifications or minimum educational requirements needed for this role. You have a shown curiosity about technology, and are an early adaptor of new technologies, on desktop, mobile and tablet platforms. You are self-motivated with the vital drive to achieve agreed goals and identify sales leads and referrals. You have a proven record in delivering an outstanding customer service, demonstrating an excellent communication and interpersonal skills with an ability to work optimally as part of a hard-working team. Handle all basic queries/problems and refer complaints as appropriate.Recording/updating of relevant customer information on in-house systems.Identification and recommendation of appropriate product/service options for customers.Handle the flow of customers to ensure their smooth passage through the Branch.Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch.Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers.This is an excellent position that will enable you to build your career with Bank of Ireland. ![]() Working as part of a diverse team you will have the opportunity to work closely with our personal and business customers on the Branch floor, delivering a more personalised customer experience. ![]()
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